Shipping and Return Policy

Free tracked worldwide shipping. A tracking link is sent once your order ships.

• Processing time: 2–4 business days.
• Typical transit after dispatch:
  • USA: 5–10 business days
  • Europe: 6–12 business days
  • GCC / MENA: 6–12 business days
  • Rest of World: 7–14 business days
  Transit times depend on the carrier and local customs processing.
• Taxes & Duties: Prices exclude taxes. Any applicable taxes or duties are calculated at checkout based on your shipping address.

Peace of mind for loss, damage, or carrier-confirmed delay.

• With protection: free replacement or full refund (claim within 7 days; evidence may be requested).
• Without protection: we’ll assist you in filing a carrier claim.

• Return window: 14 days from delivery. (Holiday orders Nov 20–Dec 31: 20 days.)
• Eligibility: unused, original condition/packaging/tags, with proof of purchase.
• Change-of-mind: customer pays the return shipping. We can provide a prepaid label and deduct the actual label cost from the refund.
• Defective/Damaged/Wrong item: we cover return shipping; no fees.
• Restocking: 0% if unopened; up to 25% if opened/used or if parts/packaging are missing.

Please obtain authorization before sending any item back: contact@souqalkhamies.com.

• EU consumers may cancel/return within 14 days of delivery for any reason.
• The consumer may bear the return shipping cost unless otherwise stated.
• No restocking fee for this right; any diminished value from handling beyond normal inspection may be deducted.
• Refunds to the original payment method within up to 14 business days after receiving the return or proof of shipment.

• Refunds are issued within up to 14 business days after inspection and approval.
• Need help? contact@souqalkhamies.com