Shipping and Return Policy

📦 Shipping and Return Policy

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🚚 Shipping Policy

🌍 Worldwide Shipping

Yes, we ship worldwide! Enjoy free USA and international shipping with tracking.
There are NO shipping costs — hurray!

🧾 Tax Notice

Prices listed do not include taxes.
Any applicable taxes, duties, or VAT will be calculated at checkout based on your shipping address.
Buyers are responsible for paying taxes required by their local laws.

⏱ Processing Times

Orders typically take 2–4 business days to process after placement before they are shipped.

💬 For more information, feel free to email us at: contact@souqalkhamies.com

⚠️ Unexpected Delays

• Possible Delays: Occasionally, delivery may take longer than expected.
• Contact Us: If your package is delayed, please reach out to us at contact@souqalkhamies.com
• Our Commitment: We’ll do our best to resolve any issues within our control promptly.

🔄 Return Policy

✅ Eligibility

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

🗓 Special return window:
Orders placed between Nov 20 and Dec 31 may be returned within 20 days.

To be eligible for a return:
The item must be in its original condition, unworn or unused, with tags and original packaging.
Proof of purchase (receipt) is required.

🔁 Shipping Label & Return Fees

If your return is accepted, we will provide a free return shipping label via email.
No return shipping costs will be charged to the customer.

⚠️ Please note: A 25% restocking fee will apply to all approved refunds.

📬 Return Process

1. Contact Us: Email us at contact@souqalkhamies.com to initiate your return.
2. Instructions: We’ll provide return method details and address.
3. Shipping Label: Once approved, a label and instructions will be sent.

❗ Items sent back without prior approval will not be accepted.

🛠 Damages and Issues

Please inspect your order upon receipt.
If the item is defective, damaged, or incorrect, contact us immediately at contact@souqalkhamies.com so we can resolve the issue promptly.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., personalized or special orders)
• Personal care goods (e.g., beauty or hygiene items)
• Hazardous materials (e.g., flammable liquids or gases)
• Sale items and gift cards

💬 Questions about your specific item? Get in touch.

🔄 Exchanges

To exchange an item:

• Return the original item by following the steps above.
• Once your return is accepted, place a new order for the replacement item.

🇪🇺 European Union Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.

Conditions:

• Item must be in original condition, unworn, with tags and packaging
• Proof of purchase is required.

💳 Refund Policy

Once your return is received and inspected, we’ll notify you about approval.
Approved refunds will be processed to your original payment method within 14 business days.

❓ Haven’t received your refund after 14 days? Contact: contact@souqalkhamies.com

💰 14-Day Money-Back Guarantee

At SOUQ ALKHAMIES, we’re confident you’ll love our products.
That’s why we offer a 14-Day Money-Back Guarantee - no questions asked.

📝 How It Works

1. Contact Us: Send an email to contact@souqalkhamies.com with your order number.
2. Review: Allow 2–3 business days to review your request.
3. Approval: If approved, we’ll send:
   • A Return Authorization (RA) number
   • The return shipping address

📌 Note:

• The customer is responsible for the return shipping fee (unless otherwise stated).
• A 25% administrative fee will be deducted from the refund.

⚠️ Terms & Conditions

• Claims must be submitted within 14 days of the purchase date.
• This guarantee does not apply to:
  • Sale items
  • Items purchased with discount/promo codes
  • First-time purchases only. Repeat customers are not eligible.

🔔 For any assistance, reach out at contact@souqalkhamies.com – we’re always here to help.