Shipping and Return Policy

Shipping Policy

Worldwide Shipping

Yes, we ship worldwide! Enjoy free USA and international shipping with tracking. There are NO shipping costs and NO sales tax—hurray!

Processing Times

Orders typically take 2-4 days to process after placement before they are shipped.

For more detailed information, feel free to email us at contact@souqalkhamies.com we’re here to help!

Unexpected Delays

  • Possible Delays: Occasionally, delivery may take longer than the standard shipping times.
  • Contact Us: If your package is delayed, please reach out to us for assistance at contact@souqalkhamies.com.
  • Our Commitment: We’ll do our best to resolve any issues within our control promptly.

Return Policy

Eligibility

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

  • The item must be in its original condition, unworn or unused, with tags and original packaging.
  • Proof of purchase (receipt) is required.

Return Process

  1. Contact Us: Email us at contact@souqalkhamies.com to initiate your return.
  2. Return Instructions: We’ll provide details on the return method and address.
  3. Shipping Label: If your return is accepted, we’ll send a return shipping label along with instructions.
  4. Important: Items sent back without prior return approval will not be accepted.

For any questions about returns, contact us at contact@souqalkhamies.com.

Damages and Issues

  • Inspect your order upon receipt.
  • Contact us immediately if you receive a defective, damaged, or incorrect item so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials (e.g., flammable liquids or gases)

Returns are also not accepted for sale items or gift cards. If you have questions about your specific item, please get in touch.

Exchanges

To exchange an item:

  • Return the original item following the return process above.
  • Once the return is accepted, make a separate purchase for the new item.

European Union Cooling-Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justification.

  • Items must be in their original condition, unworn or unused, with tags and original packaging.
  • Proof of purchase is required.

Refund Policy

  • Once your return is received and inspected, we’ll notify you about the refund approval.
  • Approved refunds will be processed to your original payment method within 14 business days.
  • For more details, please click on MONEY BACK

If you haven’t received your refund after 14 business days, please contact us at contact@souqalkhamies.com.

For further assistance, don’t hesitate to reach out!