Frequently Asked Questions

🛒 Ordering & Payment

Q1: How do I place an order on your website?
Simply browse our collections, choose your desired item, and click “Add to Cart.” Proceed to checkout, enter your shipping details, and complete payment securely.

Q2: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and Buy Now Pay Later options (available in select countries).

Q3: Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours. Contact our support team immediately with your order number.

🚚 Shipping & Delivery

Q4: Do you ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are displayed during checkout.

Q5: How long will it take to receive my order?

U.S. Orders: 7–14 business days
International Orders: 10–21 business days

Note: Some custom or specialty items may take longer as indicated on product pages.

Q6: How can I track my order?
You will receive a confirmation email with a tracking number once your order ships. You can also track it via your account dashboard.

🧰 Products & Compatibility

Q7: How do I know if a part fits my car?
Use our Vehicle Fitment Checker or check compatibility details (make, model, year) on the product page.

Q8: Are your parts OEM or aftermarket?
We offer both OEM and high-quality aftermarket parts. The product page specifies the type of each item.

Q9: Are accessories universal or vehicle-specific?
Some accessories are universal (e.g., phone holders, seat covers), while others are tailored to specific vehicles. Always check the product description.

🔧 Installation & Support

Q10: Do your parts come with installation instructions?
Most items include step-by-step installation instructions. Some products come with video tutorials or require professional installation.

Q11: Can I install the parts myself?
Many products are DIY-friendly. However, some may require advanced mechanical skills. Refer to the product details for guidance.

📦 Returns & Refunds

Q12: What is your return policy?
You can return items within 14 days of delivery (or 20 days during the holiday season: Nov 20 – Dec 31). Items must be unused, in original packaging, and in resellable condition.
Note: A 25% restocking fee applies. Custom-made or used items are non-returnable.

Q13: How do I start a return or exchange?
Contact our support team or visit our Returns Portal. Once approved, you’ll receive a prepaid return label.

Q14: When will I receive my refund?
Refunds are processed within 14 business days of receiving and inspecting your returned item.

📌 Additional Return Notes: