Frequently Asked Questions

Clear answers to the most common questions about ordering, shipping, compatibility, returns, and support.

Ordering & Payment

How do I place an order?

Browse the collections, add items to cart, then checkout securely.

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Shop Pay, and Buy Now Pay Later (in select countries).

Can I modify or cancel my order?

Within 2 hours of purchase. Contact us with your order number.

Shipping & Delivery

Do you ship internationally?

Yes — we offer free standard shipping with tracking on most orders worldwide.

How long will delivery take?

USA: 5–10 business days
Europe: 6–12 business days
GCC / MENA: 6–12 business days
Rest of world: 7–14 business days

Processing time: 2–4 business days before dispatch. Transit times may vary due to carrier/customs.

Do you offer Shipping Protection?

Optional Shipping Protection at checkout covers loss, damage, or unexpected delays. If enabled, you’re eligible for a free replacement or full refund. Claims within 7 days (we may request tracking or photos).

How do I track my order?

You’ll receive a shipping confirmation email with a tracking number. Tracking is also available in your account dashboard.

Products & Compatibility

How do I know if a part fits my car?

Check the fitment details (make/model/year) on the product page or contact us for assistance.

Are your parts OEM or aftermarket?

We offer both OEM and high-quality aftermarket items. Each product page specifies the type.

Are accessories universal or vehicle-specific?

Some are universal (e.g., phone mounts), others are vehicle-specific. Always review the product description.

Installation & Support

Do items include installation instructions?

Most items include step-by-step guides; some include videos or may require professional installation.

Can I install parts myself?

Many are DIY-friendly; others require advanced skills. Check the product page for guidance.

Returns & Refunds

What’s your return policy?

Return requests are accepted within 14 days of delivery (or 20 days during Nov 20–Dec 31). Item must be unused, in original packaging with tags, and include proof of purchase. Restocking: 0% if unopened; up to 25% if opened/used or parts/packaging are missing.

Who pays for return shipping?

Change-of-mind: customer pays return shipping. We can provide a prepaid label and deduct the actual label cost from the refund.
Defective/Damaged/Wrong item: we cover the return shipping — no fees.

How do I start a return or exchange?

Email contact@souqalkhamies.com with your order number. If approved, we’ll send a Return Authorization (RA) and the return address.

Exchanges: return the original item; once accepted, place a new order.

When will I receive my refund?

Refunds are issued to the original payment method within up to 14 business days after we receive and inspect your return.

Non-returnable: sale/discounted items, gift cards, personalized/custom items, perishables, hazardous materials. EU customers retain a 14-day right of withdrawal.

Customer Support

How can I contact you?

Email: contact@souqalkhamies.com
Live Chat: 9am–6pm (Mon–Fri)

Do you offer wholesale or bulk discounts?

Yes — we provide custom quotes for wholesale orders. Please contact us with your requirements.