CARE POLICY

Care Policy

Simple, clear guidance to keep your accessories in great shape for the long run.

General Care

Handle with care: unbox on a clean, soft surface to avoid scratches or dents.
Regular cleaning: wipe with a soft, slightly damp microfiber cloth; use mild, non-abrasive cleaners only.
Avoid harsh chemicals: no acids, solvents, bleach, or high-alcohol cleaners on finishes.
Heat & UV: keep away from prolonged direct sun or extreme temperatures.

Material-Specific Care

Plastics / ABS: mild soap + water; no scouring pads; dry immediately.
Metals (stainless/aluminum/coated): non-abrasive cleaners; avoid harsh polishes on coated parts.
Silicone / Rubber: wash with mild soap, rinse, air-dry; avoid petroleum-based products.
Electronics (12V): disconnect before cleaning; keep ports dry; never spray liquids directly.

Installation & Use

Test fit first: check alignment before removing any adhesive liner.
Clean surface: ensure it’s dry and dust-free for best adhesion.
Adhesives: press firmly 30–60s; allow up to 24h for full bond strength.
Do not overtighten: secure just enough without stressing plastic parts.

Cleaning & Storage

Interior detailing: use pH-neutral products; avoid overspray on screens and sensors.
After use: remove dust and moisture; store in a cool, dry place away from sunlight.

Safety

Use products only as intended; do not modify beyond their purpose.
Keep small parts and packaging away from children and pets.
For electrical items, use the specified voltage and follow all warnings.

Customer Support

Fast replies: we aim to answer all messages within 24 hours (Mon–Fri).
Live chat: available 9:00–18:00 (GMT+3), Mon–Fri on our website.
Email: contact@souqalkhamies.com — please include your order number.
For order issues: attach photos/video and your tracking number (damaged/defective, wrong or missing items).
Tracking: use the tracking link in your shipping confirmation email; if you can’t find it, just email us.