Money Back

14-Day Money-Back Guarantee

At SOUQ ALKHAMIES, we’ve put a lot of love and care into developing our products. We are confident you’ll love them, which is why we offer a 14-Day Money-Back Guarantee no questions asked.

How It Works

If you’re not satisfied with your purchase for any reason:

  1. Contact Us: Send an email to contact@souqalkhamies.com and include your order number.
  2. Claim Review: Allow 2-3 working days for us to review your claim.
  3. Approval Process: If your claim is approved, we’ll provide:
    • A Return Authorization (RA) number.
    • Our return shipping address.

Note:

  • The customer is responsible for the return shipping fee.
  • A 25% administrative fee will be deducted from the refund total.

Terms & Conditions

  1. Claim Period: Claims must be lodged within 14 days of the purchase date.
  2. Exclusions:
    • The guarantee does not apply to items purchased during a sale period.
    • Items bought using discount or promotional codes are not eligible.
  3. Eligibility:
    • The guarantee applies only to first-time purchases on souqalkhamies.com.
    • Repeat customers are not eligible for a money-back claim.

For further questions, please don’t hesitate to contact us at contact@souqalkhamies.com.